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Wed Sep 02, 2009 5:26 pm  |
I thought I would share my Tanda experience...
I purchased the Tanda with both the red and blue heads 7 months ago. I loved the results I had in terms of how well my skin almost glowed and that I was finally pretty well acne-free.
However, I felt a little uneasy about the company when I first called to ask them how I should apply the two different serums prior to using the two different heads. The response from customer service was that I need to apply the blue head serum, let it absorb, then wash it off and use the blue light. I was advised to do the same with the red head serum. The serums were quite expensive and so I questioned why they would be advising me to wash them off after applying to which they responded that I didn't even really need the serums at all as they had no effect on the efficiency of the Tanda unit and even suggested I return the serums.
Upon hearing this I returned one of my recently purchased serums and the cosmetic department staff at the store where I returned the product were shocked to hear what Tanda representatives were recommending as this contradicted their training on the proper use of Tanda. They also phoned Tanda and were given the same information as I was.
Shortly after, my Tanda unit stopped holding it's charge and Tanda customer service advised my that it was fine to return my Tanda as it was still under warranty. I exchanged it for another but found that within a few days of usage, both the red and blue heads were falling off the new unit while in use. I did return this unit for a full refund and decided that, while this product did some amazing things for my skin, the company really needs to work out some of the flaws in the Tanda in order to convince me that I can trust in the quality of their product. |
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