| |
 |
| Author |
Message |
|
|
|
Mon Dec 10, 2012 8:05 am  |
My Clarisonic had recently experienced some hiccups and I called their CS since my unit was still under warranty (2yrs for my model). They are sending me a new one and once I've received that, I will use the shipping materials to send back the defective one with a pre-paid label.
They only asked me what the serial number was on the unit and then they could look up the model number (and color).
This was so easy and I can say I'm very happy with them. I also really like my Clarisonic, so I will be a repeat customer in the future! |
_________________
early 60's, fair skin, combo skin, very few fine lines, vertical lip lines, crows feet & 11's, fighting aging! Using Palancia HF, dermarollers, CPs, Retin A Micro, Safetox, AALS, Clairsonic |
|
|
|
|
Mon Dec 10, 2012 11:08 am |
| I'm so happy to read about your customer service experience! I just ordered the Mia 2 off QVC a few days ago. I'll make sure to keep the box & paperwork, just in case. |
|
|
kzfou
New Member
 
Joined: 01 Sep 2012
Posts: 4
|
|
|
Wed Dec 12, 2012 7:41 pm |
My experience wasn't so pleasant. When I got mine it didn't work. I sent an email to Clarisonic to ask them if I should send it back to where I purchased it from or if I should send it to them for an exchange. They told me they were too busy and to send them another email in a week or two. Why would I want to wait a week?? I saved up to buy it and had just finally got it and wanted to use it!
So I contacted the place that I bought it from and they sent me a new one immediately. |
|
|
|
|
| Sun Nov 24, 2024 4:45 am |
If this is your first visit to the EDS Forums please take the time to register. Registration is required for you to post on the forums. Registration will also give you the ability to track messages of interest, send private messages to other users, participate in Gift Certificates draws and enjoy automatic discounts for shopping at our online store. Registration is free and takes just a few seconds to complete.
Click Here to join our community.
If you are already a registered member on the forums, please login to gain full access to the site. |
|
 |
|
|
