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Laura Mercier MMU - Wrong Shade Brought
EDS Skin Care Forums Forum Index » Skin Care and Makeup Forum
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Dummie
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Sun Feb 24, 2008 1:01 pm      Reply with quote
Hello Everyone

This is my first post so please be gentle Wink

I brought a tub of Laura Mercier Mineral Powder yesterday. In the shop the consultant applied it to my face and it looked wonderful so I swiftly brought some.

However, this morning when I applied it to my face I find the colour too dark. It's looks really weird because my neck is so much lighter.

I'm really upset. What can I do? Do you think the shop will exchange it for me considering it's been opened and used? I have the receipt but I don't have the box.

Thank you in advance for your advice.

I look forward to chatting to you all.
oncloudten
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Sun Feb 24, 2008 1:38 pm      Reply with quote
Most stores will exchange as long as you kept the receipt...another great tip to help you get the right color is to get out of the lighting in the stores/malls. Get into natural light...you'll be surprised at the difference!

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czech1970
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Sun Feb 24, 2008 2:56 pm      Reply with quote
If they become kind of "funny" about returning the product, you could argue that later your face started with a burning sensation and became very red and itchy. Most skin care and cosmetics should have a return policy about allergies and you could buy the right shade somewhere else. Or say your friend try it, but need a lighter shade or just make something up.M

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37- Fair Skin, combo/break-out prone with a tendency towards clogged pores.Living in UK but English is my second language. Haven't stick to same skin care, open to play elsewhere.
Lola Moroney
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Mon Feb 25, 2008 11:09 am      Reply with quote
Once you have the receipt (sure you wouldn't have known what it shade was was until you opened it) I have returned make up opened and not a problem when you have a good reason which you have and the receipt.
Dummie
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Mon Feb 25, 2008 3:09 pm      Reply with quote
Hello

I went back and the consultant (not the same one) exchanged it for me no questions asked.

And there I was making up loads of different reasons/excuses as to why I needed an exchange LOL.
Diana P
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Mon Feb 25, 2008 4:19 pm      Reply with quote
Glad to hear they exchanged it. After all, it was the consultant that picked the colour for you. How does the new colour look?
Dummie
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Tue Feb 26, 2008 12:45 pm      Reply with quote
It looks really good. I'm using Classic Beige and it's a very good match for me. The finish of this product is brilliant. Even though it's a powder it doesn't look cakey at all and gives a lovely sheer cover that evens out my skin tone. I don't even look like I'm wearing any make-up. I'm really thrilled. Loving it Very Happy
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