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Sun Jul 11, 2004 10:50 am  |
On Friday, I went to the esthetician, this time to buy a new eyecream. I talked to a lady I had never seen before, and explained to her that I needed a rich eyecream for use at night, and she recommended one by Matis to me. OK, I bought it, but when I used it for the first time, I was really disappointed, because it was more like a serum/gel than a real cream, and very far from rich. I don't know what to do about it. Maybe she took the wrong one, or just assumed that it would be OK for me to have that balm, I don't know. But I am seriously unhappy with it, and I am considering making a complaint, since I asked specifically for a rich cream, and instead got a balm.
Is this reasonable of me? Do you think I should just accept the mistake done (the cream was pretty expensive, too)? Or should I go back and explain the matter. I have kept the receipt and package. |
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Sun Jul 11, 2004 11:04 am |
I would call and explain. There are plenty of $$$.$$ eye creams out there, always ask for a sample before buying. I have small fortune in eye creams I really don't care for. I keep them handy because sometimes I need to use a different consistency. I too have dryness under my eyes from Retin A .
When you find a rich hydrating eye cream that smooths the delicate tissues out please let me know what brand it is.
Happy |
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Sun Jul 11, 2004 11:11 am |
I think I'll pop by them tomorrow. They have been really nice and friendly there earlier. BTW, MD Formulations has a very hydrating eyecream, in the antioxidant line. It's called "Antioxidant Hydrating Eyecream". In this board, everybody seems to swear by Cellcosmet, but that's too expensive, I think. Maybe I'll change my mind when I've tried all the other brands....
I would like to try the Benefiance eyecream from Shiseido, as I've heard it's really good for dry skin. |
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Sun Jul 11, 2004 3:26 pm |
It is most definitely not stupid of you. Most high end skincare/cosmetics lines gladly accept return items. Also, you didn't get what you asked for, just bring it back with your receipt and the box and get a refund.
Liz |
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Sun Jul 11, 2004 9:14 pm |
| totally agree with the others. i think that sometimes we need to stop hoarding those products that didn't work for us (come on, those of you with a cupboard - or two - of hardly used products, you know who you are!) and take them back, especially if it wasn't what you asked for. let us know how you get on! |
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Mon Jul 12, 2004 2:56 am |
Well, I'm back now, and I got another eyecream  This time she really listened to me and also asked the manager what she thought would be the most appropriate eyecream for my condition. I got the Hydrating Lift Eye Complex from Exuviance, and I will come back with a review once I've used it for a while. |
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Mabsy
Moderator
 
Joined: 17 Aug 2003
Posts: 9644
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Mon Jul 12, 2004 5:48 am |
| Glad you got it all sorted Nemi |
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Mon Jul 12, 2004 1:29 pm |
I am glad she was able to assist you with another product. Hope it's what you need. Please post results.
Happy |
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