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European EDS clients/Shipping
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Lorena
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Thu Nov 04, 2004 1:50 am      Reply with quote
There seems to be a HUGE problem here in Italy, to import any kind of cosmetics (even those already sold in the territory) from extra-European countries. I have been told by 2 couriers and the Italian Mail that there is absolutely no way that a person (as opposed to a company) can import these goods; it's a Health Authority new law - in fact two parcels destined to me have been sent back to the senders. I also have been told this regulation affects the whole of Europe. Any one of you have had problems in receiving goods when the packing slip/documents mentioned "cosmetics" or anything similar? They said that only "authorized" companies can import skincare products, and even then they have to furnish a ton of documentation. If any one of you has suffered this problem, would you suggest how you solved it?
A kind Mail employee suggested not to mention that the parcel contains any kind of cosmetics, medicines or supplements ("brochures"?) and not to declare a high value, because this immediately gets the Health Authority attention. I do not know what to do…any proposals?
guapagirl
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Thu Nov 04, 2004 11:26 am      Reply with quote
I always have stuff from outside the EU marked as a gift... that way I avoid the nasty UK import taxes. Do you know anyone in the UK or france who could buy on your behalf and then re-pack and post on to you?

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Lorena
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Fri Nov 05, 2004 1:45 am      Reply with quote
You see, I have been told that the whole of Europe is bound by this law and therefore it would be useless to use a European address to receive the goods. Apart from the import duties and taxes (do not get me started), the law FORDIBS the import of cosmetic products. I still have not been able to find out if this is true or not. Italy, eh?
Mabsy
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Fri Nov 05, 2004 4:31 am      Reply with quote
Does this apply to parcels sent by companies only or by the general public as well? Say you got someone (not a company) to send you the stuff and mark it as a gift (and perhaps include a birthday card Laughing ) would they have the nerve to reject such a parcel?
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Fri Nov 05, 2004 5:24 am      Reply with quote
Lorena wrote:
You see, I have been told that the whole of Europe is bound by this law and therefore it would be useless to use a European address to receive the goods. Apart from the import duties and taxes (do not get me started), the law FORDIBS the import of cosmetic products. I still have not been able to find out if this is true or not. Italy, eh?

Lorena
Guapa, Gucci and myself live in England and we all get our parcels delivered with no problems.
Except for import duty occassionally. Rolling Eyes
Good luck

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becks
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Fri Nov 05, 2004 6:16 am      Reply with quote
i live in Milano and I have never had any problems with the pakets. Next time I will ask them to write gift instead
Lorena
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Sun Nov 07, 2004 1:42 am      Reply with quote
Thanks to you all. I guess I've been very unlucky then...I have been actegorically told that there is NO WAY cosmetics can be imported. Not even as a gift from another person; you see, it is a Health Authority thingy - nothing to do with Custom's. I don't know...2 of my cosmetic parcels have been sent back.
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Wed Dec 15, 2004 8:57 am      Reply with quote
I live in Norway, and haven't had any trouble receiving packages from EDS or any other websites (except that I've had to pay duties a few times). We do not have that kind of law/regulation here, so it might be country-specific to Italy?
freedom37
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Thu Dec 16, 2004 6:39 am      Reply with quote
I am in the UK also (Scotland) and haven't had any problems receiving parcels.

I know customs is not your problem but I would just like to say AAARGH!!! to the crazy costs of importing goods - you can find a real bargain on the web from a site based in the USA, and before you know it the cost has practically doubled. Crazy.
anya
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Thu Dec 16, 2004 5:30 pm      Reply with quote
I ordered some skin care products for relatives in Ireland and they arrived without any problems (and quickly too) Very Happy


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