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Wed Jul 13, 2011 7:17 am  |
| I recently tried to place an order with this company and contacted customer service why my credit card kept being denied even though I had enough funds and was entering the correct billing information. The customer service represenative was very rude to begin with but things escalated and she called me a 'c***', told me I was 'mentally slow', and banned from me from viewing their site. She even told me the amount I was spending was not a big deal and that they have customers who spend even more than I do on a regular basis. I cannot believe this! I have never ever experienced customer service like this in my life, and would like to know where I can go to report these people. |
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Wed Jul 13, 2011 7:32 am |
| You can start with writing bad reviews wherever possible, they're listed on superpages.com where reviews are posted. Perhaps spread the word on facebook, etc. MakeupAlley gets a lot of readers also. That's appalling what she called you & your story should be told! |
_________________
born in 1957, fair complexion |
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Wed Jul 13, 2011 7:40 am |
| I was absolutely in shock by what she wrote. The customer service representative must loathe her job for her to steep as low as to call a customer a 'cunt'. I recently heard that their products weren't that good anyway so maybe it was a good thing that my card was declined. |
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Wed Jul 13, 2011 1:05 pm |
WOW!!! That is horrible! Being polite is key to running a successful business and to a happy life!
I am glad that you posted your experience with Isis. I have been very interested in this company because they claim to be able to lighten your eyes! I had been following a post on iris lightening a few months ago on this forum. If my memory is correct, someone had a similar experience with Isis customer service. Also, if you look at their website, the undertone is not so nice if you look at the disclaimers, etc.
I would love to be able to lighten my eyes and bring out the greenish undertones in them, but I have perfect vision, and I will not play with that...not until the method is fool proof! |
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Wed Jul 13, 2011 1:48 pm |
| OMG that is horrible customer service. I would definitely spread the word so others can be aware. I had ordered some pills from a site related to proactiv and they never delivered my order and charged my credit card. When I looked online they were horrible reviews for the company so I contacted my bank since they didn't respond to any of my emails. I can't remember their name but they were pills for acne. I saw the ad on proactiv's website. |
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Wed Jul 13, 2011 2:33 pm |
| valentine529 wrote: |
WOW!!! That is horrible! Being polite is key to running a successful business and to a happy life!
I am glad that you posted your experience with Isis. I have been very interested in this company because they claim to be able to lighten your eyes! I had been following a post on iris lightening a few months ago on this forum. If my memory is correct, someone had a similar experience with Isis customer service. Also, if you look at their website, the undertone is not so nice if you look at the disclaimers, etc.
I would love to be able to lighten my eyes and bring out the greenish undertones in them, but I have perfect vision, and I will not play with that...not until the method is fool proof! |
I saved the nasty emails this person sent me. I was absolutely floored when she called me a "c***t". I can't believe she/he still has a job or that this company is still in business. Frankly I am glad that my credit card was declined, they seem shady and I do not trust them with my money anyway, especially with that attitude. I heard about how good their products were on another forum and thought I'd give it a try but now I suspect that maybe someone who works for Isis is posting these rave reviews. Their attitude is so disgusting I wonder why are they even working with the public.
I've been lurking on another website and I hear their arbutin drops do not work all that great, and one member said he/she made their own and it works better than the ones Isis sells. |
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Wed Jul 13, 2011 2:35 pm |
I'm not surprised. Lots of alarm bells ring for me just looking at their website.
Soliciting for reciprocal links, placing google ad-words ads, selling advertising space, their "work from home" section off their jobs page... All makes me think it's a one-man/woman show and not very professional! |
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