Just wanted to thank you again for your EXTREMELY quick an efficient service. I always receive my order in about 4 days - it's wonderful!! The product is always gorgeous too - MANY THANKS!!! Best wishes,Rosanna

I just got my order today and yesterday. It took only 5 days from the day I ordered. Customer service was great and shipping was lightning-fast from Canada to Australia. I'm really amazed. Thank you very much. I was so happy with the service that I placed another order today!

Margaret

Absolutely fantastic customer service! I am so pleasantly surprised! Shipping was REALLY fast - I'm in the Middle East and I received my package in just one week. I was provided with lots of awesome samples. Notifications were sent to me to update me on order status. One of the items I ordered was OOS and they shipped all the other items to me first and the OOS item when it was replenished and they paid for the shipping. It is so exciting to have found such a great website that offers such a wide range of brands and products and ships internationally! I am so incredibly thrilled! Will order again and again...please keep up the wonderful work EDS! XD

I'm impressed with your fast shipping service, I ordered mine two days ago, today I've got it, thank you so much!!!There's only one thing I dislike though, the samples I've got are not what I'm asking for.... : (Haven't tried my Clarisonic brush yet, but will give a review after certain times using.Alll in all, EDS are the best!

Hi there, (first time ordering from you) I just wanted to drop a line and let you know that you guys ROCK!!! Your website is easy to use and ordering is easy and hassle free, and your customer service right down to emailing you when your order has been shipped, is exceptional!! Thank you for the products that I just received this morning, and ALL the samples WOW it feels like Christmas morning!!! I can barely wait to try the samples and all was packed beautifully (with care) in the box. You are now officially my online store for skincare and cosmetics and I thank you for your exceptional service. I have used many online stores, none compare to yours!!! thanks again.....

Thank you, so very much!! You, the Essential Day Spa team, are a GEM in a world of lousy service. Not only are your prices very reasonable, the outstanding commitment to customer satisfaction through thoughtful samples (some even full-sized!), quality product lines + reliable, accessible information makes for an amazing purchasing experience! I commend you all for your superior level of service. It will be a pleasure to continue buying skin care products via the Essential Day Spa as well as a joy to recommend you to my friends and family. Thank you again!!

Hi EDS,I received my parcel today, and as usual, i love to check on the samplesgiven :) I have also gotten the free gift, thanks again for your special service.

Thanking you

I am impressed by your service an will recommend you to all my family and friends. I found your website from a blog, you have many happy customers here in oz

Hi!I just wanted to thank you for being great! You offer the best prices and biggest selection on the Decleor products I order and your service is always so friendly and prompt. I love the plethora of free samples, too! I'm always excited to receive my orders -- not just for what I ordered but because I'm wondering what fun and new products you'll thrown in. Thanks for your professionalism and great customer service. I will continue to shop with you and recommend you!Thanks!Jennifer

Hello,This is just a short note to say a big 'THANK YOU' for the generous free gifts you have send me with my last order ... much appreciated!

First, I just want to say that you guys rock. I'm always so impressed with how quickly orders are filled and shipped and how easy it is to shop with you. You just never fail! And I was really just going to write about that anyway but received shipment today and now have another comment.I know you can't control Canada Post BUT when I opened my door this morning, your box was there. It was too early in the morning (around 8) for me to think that the package had just been dropped off, so I assume it was left at the door last night. (I didn't open the box right away, so couldn't feel how cold the packages were.) Thankfully, it's been warmer here in Calgary, but it could have gone the other way. Any way to mark packages to that they're not left outside like that if it's later? (I got worried because the box with the lotion was kind of damp/soggy -- some leakage has occurred and I wondered if it was due to cold.)Anyway, a small thing. You guys are great.Lori

I was extremely surprised when my order arrived. I ordered it Dec. 29 and got it Dec 31. Did not expect it so soon. I'm so impressed, it was packed securely with very generous samples. I will definetely recommend this site, and order again thanks a lot! Very fast shipping!

I have just returned home to discover my first EDS parcel- I was soooo delighted with all the little samples, the free gift and the fast efficient delivery - to the beautiful shores of Western Australia. I have been recommending your website and forum to all my girlfriends - I thought I knew a little about skincare - your devoted members have stunned (and educated) me with their knowledge of all things skin :) Happy new year to you all!

Hi, I just received my order with all of its freebies. I am so very impressed with your service and also your wide selection of fantastic products. I will continue to order from you in the future. Thanks so much for the coupon for $40.00--I definitely will be using it. All the best to an efficient, friendly and well-organized business.

Thanks again

Just a quick note to say how pleased I am with the service and products I purchased. I only ordered them a few days ago and have received them this morning. Not only was there the free gift which I knew about, but you put in a few extra little samples, nice touch. Anyway, I have recommended you to my friends and will definitely be using you in the future

I received my order yesterday and It has been given me a big "WOW" with the great samples and gifts. I will try all those samples to see if there is anything I would like to put on my next order.

I love your Website, great prices, great samples and great gifts. Also love your great service and quick shipment.

Thanks

Dear Essentials Day Spa Team, Thank you for the prompt reply and great service.

Hi there,I just wanted to thank you for my order. I needed to replace my Marvel-Mini Blue because I accidentally dropped it in water which caused some serious problems (completely my fault)-- so I had to order another one because it has been one of my favorite products for the past year. My item shipped the day after I ordered it and I received it a few days later with no problems. What great service! I was especially pleased with the amount of samples you put in the box for me! 10 samples with one of them being a very nice bag of 4 separate beauty products!! - so basically I received 14 samples! (so many more than other beauty stores send with their orders) I definitely will be ordering from you again. Thank you again for your great service and availability of products. Kindest Regards

Dear Essential Day Spa, Thanks for the fast delivery! I was so delighted to see it come in today and really appreciate all the little samples you gave me. I will repurchase at Essential day spa in a heartbeat. Can't wait to start using my clarisonic tonight. Cheers

Hi,

Just wanted to let you know how impressed I am with your service. I am a new member and so far only had 3 orders but I have only praise for you – the products arrive fast, fresh and with beautiful samples! I live in Australia and recently developed extreme skin sensitivity after having my 2nd baby. I tried endless lines of department store skincare products that left my eyes watering and skin turning red. Then I found your website with affordable prices and cant say enough thanks to all of you.

I have no reactions and saw an immediate change in my skin condition after I started using the products – all of it would have been impossible if I haven't found your website. I recommended your website to my friend who loves it. I'm definitely a returning customer, keep your good work!

I just wanted to say that I have had nothing but fantastic service and great experiences with this website. I can't imagine what I (or my skin) did without EDS. Many of the products I order were given to me in sample form or recommended through the forums - which are part of my daily internet trip. The discount is simply a bonus on top of everything else. Wouldn't go back to list before EDS!!

Thank you very much, i just received the first part of my order (btw no problem with the split of it, thank you for letting me know!). Just wanted to say i was so impressed with how fast the package came (all the way from Canada to the UK) and with your generosity in samples :))) Will always shop with you!

Love, Cora

Dear EDS Team,

I placed an order a while ago and one of the items were on Backorder for quite a long time. I eventually received my parcel and just wanted to say that I was extremely impressed!

This is my 3rd order with EDS. The girl I was dealing with sent me a free gift for being so patient and it turned out to be something I've wanted to buy long ago but never got to doing it.

All I can say is: Your Customer Service is impeccable! Your Staff is Very Friendly and Helpful! You have GREAT Products & a Vast Selection! Great PRICES! Wonderfully Packed Parcels with lot's of Samples!

EDS is without a doubt, The Best Online Cosmetic Shop on the World Wide Web!!!!

Thank you so much once again! Fondest Regards

Hello, First of all I apologize for my bad english because I don't speak it very well. I just would like to thank you for your service, I am immensly satisfied, the delivery was quicker than I expected, so hope it will always be so for the next ordres to come. Warm regards

What an excellent service!! I am so thrilled and extremely impressed!! I have already recommended your website to other friends, one of whom has actually placed her order with you, you have won over my loyalty from other online retailers!! Well done!!

Wow... I have to say..i have no idea how i survived without you guys! i have been working in a dry environment for almost 25 yrs and i could write a book on the products ive used!!! Since i discovered your spa it has made my product ordering so simple! One phone call, and great advice/chat/sharing info, no pressure and within days i have my products! I cant thank you enough! Please keep up the great customer service and you not only have me, but everyone i come in contact with! (believe me, im in contact with alot of people!)

Hello,

I just wanted to send a quick note to thank you for your stellar customer service. Not only are your prices the best on the web but I was stunned when my package arrived today as I was not expecting until next week. As a Canadian Ex-Pat living in the States I understand that this quick delivery may not always be the case but this time it was. I have generally found that people will take the time to complain about bad service but rarely do they make time to compliment great service. I just wanted to take the time to compliment you on your website and your customer service. I have already shared your website with all of my girlfriends. Thank you Again

Just a quick note to say thank you for your wonderful service. I received my package yesterday ( mon 11/2) I was very impressed with your communications with me throught my order. I will be back again in the near future with another order. Keep up the great service.

Thank you for your fast service!! I received my package yesterday. And thanks for the samples too.

Hello! I placed my order on Monday and received it today, Saturday, in Colorado US. Thanks so much for your great service! I just wanted to let you know how much it was appreciated!

Just wanted to say thank you so much for my order it arrived today super quick from Canada to the UK. It was so well packaged and all the lovely samples really cheered up my Monday morning, can't wait to try the products! Kind Regards, Elizabeth

I just received another order from EDS. I have to thank you for the gifts and samples. The free gifts of full sized, top of the line products along with numerous samples are great!!! My orders always come well packaged and fast. The phone service people are super nice and helpful. I would have a difficult and expensive time getting my favorite products if it were not for EDS. Thanks Again, From Tess

I just wanted to say thank you and that I am extremely pleased with how my purchase was dealt with. This is the second time I have purchased from this site, 1st time my goods arrive perfectly and 2nd time my goods looked as though they were tampered with. After discussing with a representative, I was assured the goods are distibuted straight from warehouse and are brand new, never opened. I was extremely happy when all of my goods were replaced and arrived a few days later in perfect condition. Thank you and I have already told all of my friends about this fabulous site and great customer service.

Hi everyone! I just received my package today and wanted to say thank you so much! Each order just keeps getting better and better. I really appreciate the extra products and you're generosity in allowing me to have my free gift even though I was a little shy of the order total required to get it. Really appreciate it!

I've got another order in the works already.

Dear Friends,

I just wanted to write to you about my recent orders. The gift was received. The backorders have arrived, as well as all the original orders. In short, everything is here and in good shape and full of lovely free samples and free gifts. I think you do a wonderful job with your products and your service and your communication. I enjoy doing business with you and look forward to our next order of marvelous Dr. Hauschka products.

Thank you and Happy New Year!

Thank you so much for all the generous samples you included with my last order and especially my gift!! I am so happy I found your wonderful site. I am addicted to your forums and just wanted to tell you how uncommonly clever it was to integrate the forums the way you have -- linking to posts of product reviews and giving discounts to frequent posters -- it just makes your site irresistible. I've never spent so much on face products with this much confidence before.

Hi,

I spent a month lurking on the forums and checking out all the products. I'm was a little afraid of ordering from a company I have never heard of before. I'm no longer afraid of ordering from EDS. My products have arrived!!! I can't believe how quickly my order came. Thank you for including the samples I asked for. The over the phone Customer service was fantasic. I have already told all of my friends about EDS. I will be ordering all of my skin care products from EDS.

Thanks again, Lydia

All I can say is WOW!!!!!, I just got home and it was here already and with the sample I asked for!!! Fantastic service, speed and value...

Thank you!

Thank you so much. I love EDS.

You cant image how excited and greatful I am to you... I sitting on the bed surrounded by products, samples and gifts!! I want to smoother myself in it all!! I really dont know how you do it but for someone like me that has had skin problems and cant get what I need in Tokyo.. you guys are my life saver.. and in 5 days?? So really, please know how much I appreciate it.. Thank you

Thank you so much. I received my order today, the quickest overseas delivery ever (Im in Australia), my products are perfect. I will definately be letting all my friends know about the great products, low prices and quick service you provide.. Im am a loyal customer 4eva.. cheers!

Hi and thanks for calling earlier today. I greatly appreciate your very professional and fabulous customer service. Besides the great product lines you carry I am most impressed how well you treat your customers; friendly, efficient and definitely with great care. I am very pleased and will stay your customer for many more years. Thanks! Best regards,

Received my order today, thank you very much for the great service. I was so surprised to see all the little gifts you sent with it. Thank you again, I will certainally recommend you.

Shirley

Essential Day Spa has INCREDIBLE customer service.

There is a huge gap between good and incredible customer service to my mind, and the people at Essential Day Spa traverse that gap effortlessly. I placed an order about 2 p.m. on Tuesday afternoon. Within the hour I received an e-mail advising me my order was being processed. I was using my new products two days later. That is incredible customer service. That is what customer service is all about!

Will I order from EDS again? Need you even ask? I’m plotting as I type.

Hi

I just wanted to say how impressed i was with the speed of the delivery and the hgih standard of customer service.

I will definitely order again.

I cannot get over getting my order in 4 days - from Canada! Unbelievable. Wrapped nicely and great samples as well. I will continue to shop at EDS as long as I have skin to take care of! Thanks again.

I received my order in 4 days. I live in the UK and no-one delivers goods that fast! Thank you for the lovely samples and your assistance with my order. I look forward to shopping with you again very soon.

Best wishes

I just wanted to let you know I received my order and thank you for the lovely samples!

Dear EDS:

Received my order today, thank you so very much for the extremely generous forum gift of the PSF Super Hydrating Eye Cream! It is amazing how wonderful you are to your customers and forum members, really rare in this day and age. I will continue to recommend you to my friends and coworkers who have always thanked me for telling them about you.

Dear Essential Day Spa,

I would just like to commend you on the excellent service I received with regards to my order. Not only were you prompt in explaining to me I had incorrectly entered my shipping details, and allowed me to correct the error without having to make my order again, but the goods arrived very promptly. (5 day, normally shipments from other online retailers take at least two weeks from North America, if they deliver here at all!). No mean feat when you consider I live in rural New Zealand! I am very impressed with the prices and range of cosmetics you have on your site and will be recommending you to all my friends.

Thanks for the great deal and great service